An order can be returned within 10 days of receiving the goods provided it is in original packaging and the product has not been played with. The return cost is at the buyers expense and they must ensure they pay insurance and shipping cost for goods that have been sent back. See the returning template for information to be filled in. Once the goods have been received and inspected by Flexo staff the goods will be either accepted or rejected for a refund. This will be at the sole discretion of Flexo New Zealand. A refund will will be given within 10 working days from acceptance.